Frequently Asked Questions

Downloads, Installation and Activations

How do I use my activation code from a third party (Sweetwater, JRR Shop, PreSonus, etc.)?

If you have purchased our plugins from another party and have received an Activation Code from them, you will first need to redeem that code on our Activation page to receive the actual plugin licenses.

To use your activation code, just log into your PA account and go to the link below, and paste it into the "voucher" box.

Then click the "use voucher" button, and please be sure to complete the checkout process. The plug-in license will not be added to your account until you click the "Place order" button at the end of the process. Then you can download it and any other plugins you own, by going to your Manage Registered Plugins page.

Can I use my licenses from 2 different accounts on the same machine?

If you are sharing the same computer with another user and you both want to use your own accounts on that one computer, the best way to accomplish this would be by authorizing a USB drive for each of your accounts. This would allow you to insert your USB drive when you are working on the shared machine and have access to the plugins for which you own the licenses for. The same would apply to the other user and in this case there would be no need to authorize both the computer and the individual USB drives.

If you have multiple accounts with Plugin Alliance and would like to consolidate the licenses from both of them into just one account, please contact our support team who will be able to accommodate this change.

Where are all the bundle installers?

Plugin Alliance will no longer provide bundle installers. Instead, we now offer the new “Installation Manager” which is the best way to download and install many PA plugins at once.

I can’t get my plugins to authorize.

Please note that if you can’t find your plugins in the insert dropdown menu in your DAW, or the plugins are generating noise or error messages, this is not necessarily associated with an improperly authorized system.

If you have an unauthorized PA plugin on your system, it simply will not pass audio when you instantiate it, and in the plugin window, you’ll see an “Activation required” splash screen covering the controls. Also, if ProTools finds an unauthorized PA plugin in your library during startup, it may prompt you to move it to your “Plug-Ins (Unused)” folder.

If you are experiencing any of the above, please consult our Activation Manual in order to familiarize yourself with the different authorization methods that we offer before deactivating any of your machines or making any other drastic changes.

I’m wasting my machine authorizations because the system is counting the same computer twice

On Windows, making any of the changes in the following list will change your machine ID.

  • Replacing your system hard drive
  • Replacing your CPU
  • Changing your computer name
  • Changing your BIOS settings

This will cause our licensor to think you're using a different computer. If this happens, you can use the "Deactivate" button on the Manage Devices page to delete your "old" machine. However, there is a limit to the number of times you can do that, so if you find that the PA licensor frequently stops recognizing your computer after you make changes, please consider keeping at least one of your three authorizations on a flash drive.

Then you can freely change any settings or even use different computers without worry of wasting your authorizations or exceeding the deletion limit. For details on how to license a flash drive, please check the Activation Manual.

I need help migrating to a new computer.

The process of moving your authorizations, or otherwise installing and authorizing your PA plugins to a new computer is very simple.

Log into our website and go to Manage Devices. You will see all of your currently activated computers and USB drives under 'Activated Devices'. Click on the "Deactivate" button next to the computer's name which you want to remove the authorization from.

Then you can go to your Manage Registered Plugins page where you will see a list of all your plugins. If you click on each one, a menu will open where you can download the installers you need along with plugin manuals and factory presets.

Download and run the installers for the plugins you want and the next time you use a plugin, you will be prompted to authorize it, if you've never previously done so on the new machine. When you enter your info, be sure that "Activate all my plugins" is selected so that you only have to go through this process one. After you enter your info, your plugins will be authorized on your new computer.

Do I lose my licenses when I reformat/crash?

No, that is not possible to do since you can always reclaim a license from an unused computer. Our licensing system stores your licenses, along with your machine ID, on our servers. That means you don't actually need to have access to a machine in order to reclaim the license.

You can deactivate an unused machine on the website. Just login to your account and go to your Manage Devices page. There you will see a list of your activated devices, with a “Deactivate” button next to each one. Our licensing system will not allow you to deactivate more than seven unique machines, so don’t delete a machine if you don’t have a good reason for doing so.

For example, you generally don't need to delete a machine when you reformat your hard drive. Our servers will still be able to recognize that you’re using the same computer, so you can reauthorize it without wasting an authorization. Also, please keep in mind that if the same machine is deactivated more than once, it will not be counted again.

Can I reclaim an authorization from a machine I’m no longer using?

When you purchase a PA plugin, you are allowed to authorize that plugin on as many as three different machines.  If  you stop using one of those machines, you can deactivate it on the website. Just log into your account and go to Manage Devices. You will see a list of your activated devices, with a “Deactivate” button next to each one.

Our licensing system will not allow you to deactivate more than seven unique machines, so don’t delete a machine if you don’t need to.  For example, you generally don't need to delete a machine when you reformat your hard drive. Our servers will still be able to recognize that you’re using the same computer, so you can reauthorize it without wasting an authorization.  Also, please keep in mind that if the same machine is deactivated more than once, it will not be counted again.

How do I uninstall a plugin on Windows?

Go to one or all of these directory locations on your desktop:

C:\Program Files\Steinberg\VstPlugins

C:\Program Files\Common Files\VST3\

C:\Program Files\Common Files\Avid\Audio\Plug-Ins

C:\Program Files\Common Files\Digidesign\DAE\Plug-Ins 

Then, in each folder, find the plugin that you want to uninstall, and move it to the Trash.

Are SPL EQ Rangers Vol. 1 presets compatible with EQ Ranger Plus? Can I replace the old version with the new in all my older sessions?

EQ Rangers Vol. 1 and EQ Ranger Plus are different plugins with different sets of parameters, so their presets are not compatible. If you have a session populated with EQ Rangers Vol. 1, you will need to keep an installation of the older version on any system in which that session will be opened. If you want to replace the old version completely with the new, you will have to manually replicate your settings on the updated plugin.

Can I get my EQ Ranger Plus upgrade for free, since I bought the older plugin so recently?

The $49 upgrade applies to all EQ Rangers Vol. 1 owners, regardless of the purchase date. Please keep in mind that the EQ Ranger Plus is a wholly separate plugin, and if you do purchase a $49 upgrade, you'll still get to keep your legacy license.

Is there an expiration date on the special upgrade price for the bx_digital V3 / Transient Designer Plus / EQ Ranger Plus?

We have not set an expiration date for these upgrade offers, so they will not expire in the foreseeable future.  If we do end these offers at some point in the future, we will give ample warning on our website and newsletter.

I have a UAD version of Brainworx bx_digital V2. Am I eligible for an upgrade?

You can crossgrade from UAD to the native version of bx_digital V3 for $49 per license, and we will update your licenses to the new versions for free!

I have a UAD version the SPL Transient Designer. Am I eligible for an upgrade to the native Transient Designer Plus?

The UAD Transient Designer is a UA product and was not developed by Brainworx, so no crossgrade or upgrade is available.

Are bx_digital V2 presets compatible with V3? Can I replace V2 with V3 in all my older sessions?

bx_digital V2 and V3 are different plugins with different parameters, so their presets are not compatible. If you have a session populated with bx_digital V2, you will need to keep an installation of V2 on any system in which that session will be opened. If you want to replace V2 completely with V3, you will have to manually replicate your settings on the updated plugin.

Are SPL Transient Designer presets compatible with Transient Designer Plus? Can I replace the old version with the new in all my older sessions?

Transient Designer and Transient Designer Plus are different plugins with different parameters, so their presets are not compatible. If you have a session populated with Transient Designer, you will need to keep an installation of the older version on any system in which that session will be opened. If you want to replace the old version completely with the new, you will have to manually replicate your settings on the updated plugin.

Can I use any AAX DSP 64-bit plugin on my S3L-X or S6L?

While AAX DSP 64-bit is the correct format for running plugins on these systems, additional testing is usually required to ensure full compatibility with VENUE | AAX. We do not officially support the use of untested plugins on the S3L-X or S6L; for a full list of VENUE | AAX compatible plugins, please see the Plugin Format Chart.

What is the best way to authorize plugins on a VENUE | AAX console?

You can either directly authorize your VENUE | AAX console, or a removable USB drive. We recommend online USB activation for most cases, as this will provide a portable solution for activating plugins with your licenses on any console, whether it is your personal console or that of a third party. Your activated USB stick will still be able to hold other content, such as installers, show files and audio tracks. For more information, please see the VENUE Activation Manual.

Do I have to buy additional licenses to use my VENUE | AAX plugins on a native system?

All Plugin Alliance licenses are valid for all available formats; any time you purchase a license for any product, you are able to use that license for any format offered by that product.

Where do I find installers for native versions of my VENUE | AAX plugins?

You can find the installers either on the product page for each respective product, or in your Account under Manage Registered Plugins.

Where is the installer for the ChannelX?

For now, users just need to contact support to get the ChannelX plugin. Then we'll check your account to verify that you own all three plugins, and then we'll add the ChannelX.

What formats do your plugins support?

Many of our plugins released prior to 2017 support the following formats: AAX, RTAS, TDM, Audiosuite, VST2.4, VST3 and AU formats in 32 and 64 Bits.

All plugins released in 2017 and 2018 do not support RTAS or TDM and do not have legacy installers which will work in those formats.

In order to avoid any confusion, please check the product info page to make sure that the formats you need are supported by the plugin you are going for.

We cannot fully guarantee that our products support each specific system. However, we try our best to make sure our plugins run in all major hosts and on all up-to-date systems, including Mac OSX systems from 10.8 and up and 32-bit and 64-bit PC systems (Windows Vista, Windows 7 and Windows 10).

PLEASE NOTE: we offer free 14 day demo licenses and encourage you to try them on your system to make sure that you only buy what works for you 100%.

Do your plugins still support RTAS/TDM?

RTAS and TDM formats have been dropped from all current installers as of the All Bundle 4.0 release January 29th, 2015. For older plugins that used to support these formats, you can contact Tech Support for a download link to the appropriate installer(s).

If I own a license for a legacy product that is no longer sold on the website (for example, bx_digital V2), where can I download an installer?

If you own a legacy license, you will find an installer for your legacy plugin in the Manage Registered Plugins page of your account.

Can I continue to use my SPL Transient Designer, EQ Ranger, Brainworx bx_digital V2, bx_console plugin licenses after upgrading to a newer version?

Yes, we plan to continue supporting these products for the foreseeable future. As long as you don't sell or transfer the license to another user, you will be able to access the installers on your Manage Registered Plugins page.

Can I transfer my legacy licenses after upgrading to a newer version of the product?

If you upgrade from a legacy version of a product (for example, bx_digital V2), you may not transfer that legacy license after having done so. Legacy licenses may not be sold or transferred after an upgrade has taken place as the upgrade pricing is based on being an owner of a legacy version.

Can I get my bx_digital V3 upgrade for free, since I bought the V2 plugin so recently?

The $49 upgrade applies to all bx_digital V2 owners, regardless of the purchase date. Please keep in mind that the V3 is a wholly separate plugin, and if you do purchase a $49 upgrade, you'll still get to keep your V2 license.

I bought a new ALLIANCE plugin. How do I activate / authorize it?

You can authorize it ONLINE (best! easiest!) or OFFLINE.
For detailed info please check our activation manual.
ONLINE AUTHORIZATION: (Do THIS! It´s easy and fast!)
Just enter your registered email address and your password in the plugin window when asked for it, the rest will be done automatically through your internet connection.

OFFLINE AUTHORIZATION: (Authorize ONLINE if possible; see above)
If your workstation computer is offline, please copy the MACHINE ID to a removable storage device for transfer to another computer.
You can then use any online computer to login to your Plugin Alliance account goto "View & Manage Registered Plugins" and activate your new plugin using the copied MACHINE ID file from your offline workstation. Download your new license file (which now includes the new license) and copy it to your workstation computer using your removable storage device.
You can authorize each plugin for up to three computers, no matter how you authorize them!

For further details on activation/authorization please see our activation manual.

Where can I find the license file in my file system?

Alliance Plugins are activated via a file called ‘pa.license’. The file is specific to the user account on both Mac OS and Windows.

On Mac OS X, the file is located in a folder named "Plugin Alliance" under ~/Library/Application Support. ‘~’ points to your user directory. To open your user library folder, in the Finder, select the Go menu and press the Option key. Your Library will appear and you can open it and navigate to Application Support, then Plugin Alliance.

On Windows, the file is located in a folder named "Plugin Alliance" in your APPDATA folder. This folder's location changes depending on your user account name and Windows version. To find out the location of your APPDATA folder, do the following: Press ‘Windows Key’ + R , type cmd and then hit enter - a command line window will pop up. Type ‘set APPDATA’ . This will reveal the APPDATA location in your file system.

Can I use the plugins on multiple computers?

You certainly can! Each plugin license comes with the ability to be installed on up to three different machines at the same time. These can either be a laptop/desktop, USB Drives or Venue consoles. At this time we do not support external hard drives or SD cards for the storage of our license file. You can use our plugins on these 3 computers simultaneously and work on all of them at the same time if needed.

Please consult our Activation Manual for more information on how to license multiple computers.

I downloaded an installer and I got an error message when I unzipped it. What do I do?

Most likely the installer was corrupted in some way during the download.
Please delete the erroneous copy from your computer, re-download the installer from our web site and try again. You may need to troubleshoot your internet connection.

My plugins no longer appear under their company name in my DAW. What happened?

All plugins from Plugin Alliance now appear under the same company string: "Plugin Alliance". You will no longer find separate categories for each company in your plugin folder, as they are now easily grouped under "Plugin Alliance" in hosts like Pro Tools. These changes have been applied to all products on

This also results in changes for the folders that store the plugin, the manual and the presets, depending on the plugin format. The installers should make this process as seamless and easy as possible.

On Windows, please uninstall any versions earlier than Oct 31, 2012 before installing new versions.

On Mac, there is no need to delete or uninstall any old versions before installing new versions.

If you have custom presets in VST(3) or AU, the installer will take care of preserving these in order to still use them with the new plugins. Custom presets in AAX, TDM and RTAS will be preserved as is.

Users of elysia or Vertigo plugins may experience difficulties accessing old presets. In these cases, you can find old versions of the plugins in View and Manage Plugins.
Wavelab 7 currently has an issue restoring VST3 plugins that have a company name string change. This is supposed to be fixed with Wavelab 8. As a workaround, you can save .vstpreset files and load them with current versions.

I need my plugins to run on more than 3 computers. How can I do that?

Two possible answers:
If you regularly need to use your plugins on ALTERNATING computers / live consoles, we propose you use our USB STICK ACTIVATION. You may have the license file and your installers on one standard USB stick which you may use to activate computers / live consoles "on the fly". For further details on activation, see our activation manual.

If you need more than 3 computers to be activated at the same time we offer multi-license updates; please check our online offers or contact Sales Support and let us know how many authorizations you will need.
Schools and universities: we offer EDU pricing for higher quantities of licenses. Please contact Sales Support for more information.

How do I uninstall a plugin on a Mac?

In order to uninstall our plugins on your Mac computer, you will need to delete the plugin file from their folders.

Go to the Finder, click on the "Go" menu, click on "Go to folder..." and paste in one of these file paths:

/Library/Application Support/Avid/Audio/Plug-Ins

/Library/Application Support/Digidesign/Plug-Ins




Then, in each folder, find the plugin that you want to uninstall, and move it to the Trash.

Plugin Alliance Financing

What happened to curated bundles?

In an effort to provide customers with more flexible buying options while still offering big savings for larger orders, we have rolled out some big changes. Yes, we are dropping our curated bundles, but don’t worry; we definitely are not dropping the rewards that came with them! The tiered discounts applied to custom bundles will now max out at 60% instead of 50%, and we will have a new system rolling out soon that offers more flexible bundling and financing options. Stay tuned by signing up for our newsletter.

Do you offer financing/installment plans?

We have dismantled our old financing system and we currently do not offer plugin financing. However, don’t worry – a better system is coming soon. If you’d like us to keep you posted, please be sure you’re signed up for the newsletter.

Can I pay off my balance early with no penalty?

At any time during the installment period you can pay off the remaining balance and receive full licenses. There is no penalty or interest charged for early payment.

What happens if I miss a payment?

If you fail to make a payment on time, your licenses will be de-activated and you won’t be able to use the plugins.
After that, if you do make a payment, your licenses will be re-activated for 30 days from the date you make the payment.

How late can I be on a payment? How many payments can I miss?

While your account must be current to use the plugins, you do have some extra time where the payments you’ve already made will be credited towards your outstanding balance.
If you select 6 month financing you have a total of 8 months to pay in full.
If you select 12 month financing you have a total of 15 months to pay in full.

What happens if I don’t pay off the balance in full within the grace period?

For 6 month financing, you have 8 months to pay in full. For 12 month financing, you have 15 months to pay in full. After this point, the sale effectively becomes a rental. Your licenses will be deactivated and you will no longer be able to use the payments you’ve made as credit towards the purchase.

Pricing and Transfers

Do you offer discounts?

Yes, we certainly do! We regularly have sales and also reward our users with monthly customer loyalty vouchers. Please create an account and sign up for our newsletter to receive information about our upcoming sales, promos and special events.

We also offer Custom Bundle Discounts when you curate your own bundle with several plugins. Any second plugin you add to your purchase will get you a 20% discount, and you receive an additional 5% off for every plugin after that – up to 60% off the retail value of your purchase!

Using discounts like these is a great way to save yourself some cash.

For further inquiries on special sales (group buys, EDU pricing for schools, etc.) please contact Sales Support.

As a bx_console plugin owner, is there special pricing available to me?

There is a $99 crossgrade offer for anyone who owns bx_console G and wants to buy bx_console E (or vise-versa). If you own the original bx_console (pre-October 2017), and you bought bx_console G or E during the months of August or September 2017, then you'll receive a free upgrade to the updated bx_console N. There is currently no fixed promotion between bx_console N and bx_console G/E.

I don’t currently own Dent 2 or Indent 2, but I want both. Will I have to pay full price for both of them?

Don’t worry – if you want both plugins, you can just purchase Dent 2, which is the more feature-rich of the two. When you purchase Dent 2, you will automatically receive a complementary license for Indent 2.

Why is my custom bundle discount not working?

Generally, the custom bundle discount applies to any order that includes multiple plugins. However, there are a few exceptions which might explain why you are either not receiving the custom bundle discount, or the custom bundle discount you are receiving is for a different amount than you initially expected:

1. You are using an EDU voucher. EDU vouchers cannot be combined with the custom bundle discount.

2. You are upgrading or crossgrading a plugin or plugins in your order. Any plugin in your cart that is already being discounted as part of an upgrade or crossgrade will not be factored in to the amount you receive for a custom bundle discount.

3. You are purchasing one or more $9 plugins. Due to their low price, any plugin that costs $9 is not factored in to the custom bundle discount you ultimately receive.

As an All Bundle owner, can I still continue to apply the 60% bundle discount to new plugins as they are added?

Since we are retiring curated bundles, this particular way to save money will no longer be available to you. However, there will be lots of other ways to save, including the new pricing model for our custom bundle discounts, which now caps at 60%. We also plan on continuing our monthly tiered customer loyalty voucher program, which gives you bigger discounts the more you spend with Plugin Alliance. If you are a curated bundle owner and have more questions, feel free to contact Plugin Alliance sales support and we will be happy to help.

I already started an installment payment plan under the old financing system. Will I be affected?

No. Any financing agreements that are already underway will continue as before.

Can I trade in my plugin for another plugin of equal value?

We offer frequent sales and promotional discounts, but the savings applies only to the plugin that’s on sale. We don’t allow customers to purchase a discounted plugin and then exchange that plugin for another plugin of the same retail value. Instead, we recommend that you subscribe to the newsletter and wait for a discount on the particular plugin that you’re interested in.

I was trying to buy a plugin that’s advertised for $100, but during checkout the price suddenly changed to $119, as VAT was added. Why and what is that?

All European countries charge VAT (Value Added Taxes) on digital download sales, just like you pay VAT when you buy something in a local store. We have to collect these taxes and forward them to the tax authorities of the respective EU country. It’s the law, and we have to comply with it.

Why am I now required to pay VAT taxes when I wasn’t before?

As of January 2015, all companies selling products into the EU are required to charge VAT for online sales of downloadable software based on the customer’s location, rather than the seller’s location. To comply with this new regulation Plugin Alliance must now collect VAT at the customer’s local VAT rate in each of the 28 nations of the EU.

I’m a business and I have a valid VAT ID. How do I avoid paying VAT?

Just enter your valid VAT ID into the VAT ID field during checkout. After the system verifies that the ID is valid, VAT will be deducted from your invoice.

Will the VAT amount show up separately on my invoice?

Yes, it will show the country, percentage and amount of VAT charged after the subtotal of your purchase.

I entered my VAT ID but it was rejected. What do I do now?

Please check to make sure you entered your valid VAT ID correctly. If your VAT ID is correct, please make sure you’re using a VAT ID that matches the country info you submitted to your payment method (Credit Card company or PayPal).

The web site is displaying a different country and VAT rate from the one I live in during checkout. What should I do?

Once you’re logged in to your Plugin Alliance account, the VAT country and rate will change to match the country you’ve selected in your Plugin Alliance account. You can change this by clicking on Update Profile.

I’m not living in the country my credit card is registered to and I can’t check out. What do I do?

Please make sure the billing address in your Plugin Alliance account matches the country info you submitted to your payment method (Credit Card company or PayPal).

Do the product prices on the Plugin Alliance web site include VAT?

All prices on Plugin Alliance product pages and the store exclude VAT, they are net prices. If you are in an EU country which charges VAT, the appropriate VAT amount will be added to your invoice during checkout.

Plugin Alliance prices are in US Dollars, what conversion rate do you use?

Your payment in US dollars will be converted to your local currency by your credit card company and will appear on your statement in your local currency. You can find the most recent conversion rates for all currencies online.

Please note that your credit card provider may use slightly different exchange rates.

Can I pay in EURO, or any other currency?

We are an American company and our prices are calculated and displayed in US Dollars ($) only. When you pay in our online shop though and if you live outside the USA, your credit card provider will charge you in your local currency automatically, based on the actual exchange rate from the date of your purchase. You can find the most recent conversion rates for all currencies online.

Please note that your credit card provider may use slightly different exchange rates.

Do you offer cross grades for UAD customers?

We offer $49 cross grades for products that are available on UAD and Plugin Alliance. Please contact Sales Support and be ready to provide us with a screenshot of your UA customer account with the plugin you're interested in receiving a cross grade in it.

Can I get a discount or a free plugin because I have mixed a #1 hit? (or because I work on huge projects/am famous etc.)

We get quite a few sales support requests like this...

First of all, congrats on the hit! Seriously, that is cool, and we know how much work and talent it requires.
Sorry, but we don´t send voucher codes or free plugins simply "because you mixed a hit". In fact, most of our users work on serious projects, run studios, play in  bands, etc. We know it´s expensive to build a studio, even if it´s nowhere near as expensive as it used to be some years ago.

But making software and maintaining compatibility for it over years takes a lot of effort, time & money. We have to charge for the products we have to offer.

We do send out voucher codes for people who upgrade from TC PowerCore versions of some of our plugins for certain updates, online promotions, etc., but when we do this we announce the promotions and to whom they will apply.

Also, we do have our Custom Bundle Discounts in place, so you get discounts whenever you buy more than 1 plugin in our store. If you buy 8 or more plugins we´ll give you 50% off, that´s as much of a discount as that which most companies will give to VIP's.

We do it because, to us, everybody who buys 8 or more plugins is a VIP ;-)

Can I sell my Plugin Alliance plugins?

Yes, you are permitted to resell your PA plugin licenses. Once you have found a buyer, please make sure the buyer has created a PA account. Also make sure he or she is aware that there is a $20 per plugin license transfer fee (capped at $50), in addition to whatever you are charging for your licenses.  Then, you can contact PA Sales Support and provide us with the following information:
• The email of the account holding the licenses
• The email of the account to receive the licenses
• The licenses to be transferred
We will inform you once we’ve made the transfer, and then you can inform the buyer. The new owner can then pay the license transfer fee on the Manage Registered Plugins page.
We do have certain restrictions regarding plugin resale. Users can't resell the same plugin title more than twice. We do not allow users to sell upgraded plugins separately from their earlier versions (for example, you can't sell your v2 license while keeping your v3 license). We also don't allow users to sell plugins that we gave to them for free (for example, in the Indent giveaway). And finally the Lindell ChannelX plugin can’t be separated from its individual component plugins (the 6X-500, 7X-500, and PEX-500) because it’s a special container plugin that’s only meant for owners of all three constituent parts.

Free Trials

Do I need to create an account to demo your plugins?

An account is required in order to authorize a 14-day trial period for each plugin you wish to demo.

All that is required to create an account is your name and email address. Your email address is used to login and, don’t worry, we promise to keep your information private and away from the grubby hands of the internet.

Do you offer demos?

Demos are free, and they run for 14 days from the time of activation as a fully functional plugin. You can automate the plugins, save settings, render tracks, etc.

Simply create an account (if you have not already done so), download the installers and activate the demo when you launch a plugin for the first time.

How do I start a trial?

Starting a trial for one of our plugins is a very simple process. First, download the installer for the plugin that you want either from your Manage Registered Plugins page or by using our Installation Manager.

After you are finished with the installation, open the plugin in your DAW. The licensor will display an "Activation needed" screen. Enter the email address and password you use to login into your PA account and the licensor will contact the server and download the license file to your computer.

You can also use our Offline Authorization method by downloading a license file on a computer that has an internet connection and then transferring that file to an offline studio computer if needed. A third way of authorizing your PA plugins is by using a USB drive. For more information about all three methods, please consult our Activation Manual.

General Information

What is the Plugin Alliance?

We have started the Alliance to offer some of the best audio plugins available under one unified standard that does not require any hardware dongle or DSP card.

Easy license management, hassle-free installation, great sound and reliability. One license file for all your plugins, that´s it.

Our goal was to create ONE big “development framework” which hosts ALL of the plugins available on and make sure that these plugins are and stay compatible with all major hosts.
This means: we maintain all of the plugins in one centralized development system (our 'framework') and if there are needs for changes we can apply them to ALL the plugins at once and make sure they will all run smoothly again in future versions.

Which DAWs do you support?

Our plugins are compatible with all DAWs that use any of the following plugin formats: VST2, VST3, AU, AAX and for some of our older plugins, RTAS/TDM. With that said, we have found that variations do exist in the multitude of DAW environments available to users today.

Here are the DAWs that we use during our rigorous testing process and in which we have found our plugins to function in a stable and reliable manner.

  • Avid Pro Tools 12
  • Apple Logic Pro X
  • Ableton Live 9 and 10
  • Steinberg Cubase 9

The DAWs below comprise our 'Secondary DAW' list and while they are not included in our internal testing routines, you should still be able to use our plugins in them provided they support one of the plugin formats listed above:

  • Presonus Studio One 3 Professional
  • Steinberg Wavelab
  • Magix Sequoia
  • Cockos Reaper
  • Image Line FL Studio 12
  • MOTU Digital Performer
  • Adobe Audition
  • Adobe Premiere Pro
  • Apple Garaband
  • Apple Final Cut Pro X
  • Blackmagic Design DaVinci Resolve
  • Propellerhead Reason
  • Harrison Mixbus
  • Avid Media Composer
  • Cakewalk Sonar
  • Sony Sound Forge

Please remember that regardless of the DAW you are using, our Tech Support team will provide support for all DAWs that utilize one or more of the major plugin formats. Feel free to contact us if you need more assistance with a DAW that is not listed above.


As of May 24th, 2018, we are no longer actively developing the VENUE AAX format. While you won’t be able to download VENUE AAX installers from the Installation Manager, you will still be able to download the final released versions from your Manage Registered Plugins page. The plugins that you have will continue to work as they do now. Further development and support of these plugins will stop.

If you have any further questions, please reach out to our support team and they will be able to assist you further.

All Plugin Alliance plugins are now available in the 'multi-channel' category in Pro Tools

As of June 2018, we are enabling support for the multichannel category in Pro Tools for all products. The plugins in the list below can now be found both in the ‘multi-mono plugin’ and the ‘multichannel plugin’ categories on stereo tracks in Pro Tools:

  • bx_cleansweep V2
  • bx_cleansweep Pro
  • Maag EQ2
  • Maag EQ4
  • elysia niveau filter
  • Noveltech Character
  • SPL TwinTube
  • SPL Free Ranger
  • bx_hybrid V2 (mix)
  • SPL Passeq (Single)

If you are not seeing the above plugins in your 'multi-channel' category in Pro Tools, please update your plugins.

Mac OS 10.8 ‘Mountain Lion’ no longer supported

As of June 2018, Mac OS 10.8 ‘Mountain Lion’ is no longer supported by the current versions of our plugins. You will need to have Mac OS 10.9 Mavericks or higher if you want to update to the latest versions of our plugins.

However, you can still obtain legacy versions of your plugins from our Support Team if you are still using 10.8. Please note that all of our plugins released in the Summer of 2018 and onward will no longer come with legacy installers.

If you have any questions, reach out to Support and they will troubleshoot your particular situation further.

Do you support macOS 10.13 (High Sierra)?

Yes, we have been fully compatible with Mac OSX 10.13 'High Sierra' since late November 2017. If you are having any issues with plugin validation or any other bug related symptoms since you updated to High Sierra, please download and install the latest versions from your Manage Registered Plugins page or by using the Installation Manager.

System Requirements, 64-bit, macOS 10.4? etc.

Here you can find a list of our minimum system requirements:

Please note that macOS 10.7, 10.6, 10.5 and 10.4 are not supported anymore.

All of our plugins (except for bx_hybrid) are 32- & 64-bit compatible now.

bx_hybrid is (and will stay) 32-bit only.

Do you support customized PCs running macOS (i.e. "Hackintosh" systems)?

Plugin Alliance does not support "Hackintosh" (i.e., running macOS on a Windows PC), because it creates conflicts with our licensing system. However, Hackintosh users should be able to license their plugins on a USB stick. For more info on creating USB stick licensors, please check the Activation Manual.

Can I use my PA plugins on Mac OS X Snow Leopard/Lion?

As of December 2016, we have dropped support for Mac OS X 10.6 and 10.7. If you are still using any of these operating systems and would like to be able to use all of our plugins, we recommend that you update to an operating system that is 10.8 and above. If this is not possible, you can contact our support team and we may be able to provide legacy plugin versions that may work on your system.

As of July 12th, 2016 accusonus is no longer a Plugin Alliance company and their products will no longer be available through the Plugin Alliance web site. If you own a license for an accusonus product, you should have received an email with instructions on how to proceed. If you haven’t, please contact Plugin Alliance Sales Support.

What will happen to my drumatom/ERA-D license, now that accusonus is no longer a part of Plugin Alliance?

If you purchased an accusonus product before their departure from PA, you will be able to continue using the final PA version without interruption. However, we strongly recommend that you claim your updated accusonus license, so you’ll have full access to upgrades and support for your software. If you did not opt out of their mailing list, you should have received an email from accusonus on how to proceed. If you haven’t, please contact Plugin Alliance Sales support.

Is the PLUGIN ALLIANCE authorized officially by the companies it represents?

YES. As you can see on the individual company websites, the PLUGIN ALLIANCE is the exclusive place to try and buy their plugins, download installers and receive tech support.

Which companies are members of the Plugin Alliance?

Please stay updated with our Product section and the "Coming soon" section.
All brands behind the plugins displayed there are officially “Members” and have agreed to offer their plugins as a part of the Plugin Alliance system for maximum stability and ease of use.

Who is behind the Plugin Alliance?

PLUGIN ALLIANCE, LLC was founded by Dirk Ulrich. Dirk is also the owner / CEO of Brainworx.
Brainworx is responsible for developing some (but not all) of the plugins you can get from the website.

Does PA support Windows XP?

No. As of December 2016, we no longer support Windows XP. If you use anything earlier than Windows 7, we recommend that you update. If this is not possible, you can contact support and we may be able to provide legacy plugin versions that may work on your system.

Support and Troubleshooting

Are you compatible with the Windows Redstone 4 update?

Yes, as of June 2018, we have completed successful testing and compatibility approval for Windows Redstone 4 update. If you have any issues when you update your computer, reach out to our tech support team and we will troubleshoot further.

The licensor is telling me that my license is expired?

If you are trying to authorize your plugins and are getting a 'Your License Has Expired Message', here is what you can try:

Click 'I'm Online' and proceed with authorizing your plugins. There is a bug in which users get the wrong prompt when trying to start a trial, but then they are still able to start the trial with no problems.

If you go through the authorization process and the activation prompt appears again, please click "Quit" and check the plugin window to see if it still says "Activation required." If it doesn't, you're all set.

How do I access the presets in Ableton Live?

You wouldn't select presets from within the plugin GUI in Live. You will be able to find the presets in the VST version down at the bottom where all of the plugin shells live.

Also please note that Mac users will need to use the VST version of the plugins to access our factory presets. Our AU versions currently do not support the preset menu function in Ableton.

Why is ProTools giving a message that the PA plugins are not valid?

ProTools makes you authorize our plugins as soon as you launch ProTools, instead of waiting until you actually use the plugin in a session, like other DAWs. Any time our authorization process doesn't complete at startup, you'll get that "not a valid plugin" message. Don’t worry – all our plugins are indeed valid; just be sure to click "I'm online" and enter your login info when the activation prompt comes up during startup. Then the plugins will load properly.

Is 'X' happening because I'm running the plugin as a trial?

The answer to this question is always "No!" Our plugins do not have a "demo mode." Our plugin trials will function exactly like the fully licensed versions for the duration of your trial. If a trial is not functioning the way you expect, we strongly suggest that you contact support before purchasing the plugin.

I installed a plugin, but it won’t appear in my DAW

Mono/Stereo versions of Plugins

If you’re a ProTools user, the most common cause of this problem is a mono/stereo mismatch. If you’re inserting a mono effect (like an Eq) on a stereo track, be sure to also look in the “multi-mono plug-in” category, instead of the “multichannel plug-in” category. Also, in many common DAWs, if you’re using a plugin that is exclusively for processing a stereo signal (like the bx_shredspread, bx_control V2), you won’t find it in the plugin list on a mono track. So please make sure to look for your plugins on both mono and stereo tracks in order to make sure that it is installed on your system and is being recognized by your host.

Bit Depth Architecture on Windows

If you’re on Windows, be sure you picked the right installer (32 or 64 bit). The plugin’s bit architecture has to match that of your DAW, which is not necessarily the same as that of your OS. If you’re not sure which one is supported on your DAW, just install both of them.

RTAS Format

We have dropped support for RTAS, so our current plugin versions won’t work in ProTools 9 or earlier. If you can upgrade to a new version of ProTools, you can contact support, and we may be able to provide an earlier version that includes RTAS support. Also, if you’re using ProTools 10, be sure you have the latest update, which is ProTools 10.3.10.

The licensor is behaving strangely

On rare occasions, the PA license file can become corrupt. If you think this may have happened to you, you can delete your license file. This will not cause you to lose your licenses. It will just cause the plugin licensor to run the next time you use your plugins, and then it will regenerate your license file.

To find your license file on Mac OS X, go to the Finder and click on 'Go', then 'Go to Folder', and enter the following file path, exactly as written below:

~/Library/Application Support/

Windows users, please go to this file path:


You can then look through the resulting directory, find the folder named “Plugin Alliance” and drag it to the trash.

The next time you open your DAW and go to activate your plugins, you will simply need to authorize your machine again, which will create a new license file on your machine.

If the activation server doesn’t seem to recognize that you have a paid license for a plugin, please first check to be certain that you installed the right plugin.  Some of our plugins look similar and have similar names (like the bx_opto and the bx_opto pedal).  If you are certain you have the right plugin, next check to see if you inadvertently created a second Plugin Alliance account.  The activation server will report that you don’t have a license if you don’t enter the same login credentials you used when you purchased your license.

Finally, if none of that helps, you can remove the license file from your hard drive.  Don’t worry, this won’t cause you to lose an activation, or change your deletion count.  It will just force the plugin to recheck our servers, and then generate a new license file.  To find your license file on Mac OS X, just go to the Finder, click on the "Go" menu, click on "Go to folder..." and then paste in this file path, exactly as it appears below:

~/Library/Application Support/

Or if you’re on Windows, go to this file path:C:\Users\scstudio\AppData\Roaming\

Either way, look through this directory to find the folder named “Plugin Alliance” and then throw it away.  Then try again to authorize your plugin.

When I try to authorize, it says “Activation server did not respond.”

If you get the message “Activation server did not respond” when authorizing your plugin, it might help to just try again at a different time of day, as our servers sometimes get particularly high traffic.  Also, make sure that you don’t have any apps running in the background that block certain internet connections.  If this doesn’t help, you can just do the "offline authorization" procedure instead. Here are instructions:

If the activation window isn't already open, click on the key icon on the lower right corner of the window. Next click the "I'm offline" button, and then click "Save to file" to save your machine ID. Then open a web browser, go to Manage Devices, click "choose file," and upload that machine ID file that you just saved. Click "activate." Then click "Download license file" and you'll get a file named "pa.license." Go back to drumatom2 and click on the "open license" button in the plugin window, and select the license file you just downloaded. Then click "activate."

A dialog box is popping up every time I launch ProTools.

ProTools makes users authorize our plugins as soon as you launch it, instead of waiting until you actually use the plugin in a session, like other DAWs. You should be able to just click “I’m online” or “I’m offline” and follow the instructions in the Activation Manual to authorize your plugin, and then that prompt will stop appearing.  As long as “Activate all my licenses” is selected, you’ll only have to do this once for all the PA plugins that are installed.  But if you click “Quit” you’ll have to go through each individual plugin before ProTools will continue loading.  Please note that if you do click Quit, Pro Tools will incorrectly report that your new plugin is invalid.  You can ignore this message.

If the activation prompt is causing problems in ProTools, you can just to authorize in a different DAW, and then come back to ProTools. That will work because once you're authorized in one DAW, you're authorized in every DAW.  If you don't have another DAW, you can try one of the many DAWs that offer a free trial, such as Reaper.

Why is the plugin asking for a “license card” or “challenge/response” key?

If you installed a PA plugin, and now it’s asking for a license card, you probably downloaded a very old version of the plugin. We make those old iLok versions available for customers who bought their license years ago and then never upgraded. We stopped supporting the iLok in January 2012, so those old versions won't work for current customers. 

To download the current version, just go to Manage Registered Plugins and select the plugin, and be sure to download the latest version.

How can I talk to a member of the Plugin Alliance staff?

Please feel to contact us anytime via the support link in the sidebar and we will gladly get back to you as soon as possible.

Before you take the time to do so, please review the questions on this page as your question may have already been answered. Our plugins are used by tens of thousands of users world-wide, so please be patient as there could be a considerable queue in the support line at any given time.

I need help. What do I do?

If you can’t find the answer to your question in this list please file a new support request via the support link in the sidebar.

We will need some basic information about your computer, your user account and the plugins with which you are experiencing a problem. This information should be as accurate as possible in order to expedite the highest quality of support for your case.

I created an account, but I never received a confirmation email.

We are having an issue with our website that is causing a temporary delay in the activation emails for new accounts. If you completed the “Join” page but never received your confirmation email, please wait a few hours and it should come. If this issue causes you to miss a sale or limited-time promotion, please contact support and we will work out a way to accommodate you.


Can I put my PA licenses onto an iLok?

Plugin Alliance stopped supporting the iLok in 2011. If you would like to use a USB drive to store your PA License file, you can do so on a standard USB stick, which can act like a portable "license dongle."

To authorize a USB thumb drive, make sure your USB drive is in your computer. Then, open one of your plugins in your DAW and click the KEY ICON on the bottom right side of the plugin window. An authorization window will pop up. Under the text "Select the device you would like to activate", you will see a pulldown menu. In this menu, select your USB drive.

Make sure that the "Activate all my licenses" checkbox is checked (unless you want to authorize individual plugins one at a time). Then click "I'm Online" and enter your Plugin Alliance account login info. Now your USB drive is authorized and can be used on any computer.

Can I use my old iLok licenses?

If you own old iLok licenses by Brainworx, SPL, Elysia or Vertigo, we have already moved them into our new system, and they will be waiting there for you to activate them.

DSM / Pro Audio DSP: if you own a V1 iLok auth of this plugin it will not be transferred into our system automatically, but we do offer $49 upgrades to the V2 (Plugin Alliance version). Please contact Sales Support to receive your upgrade voucher.

If you bought your iLok licenses at the original web stores from Brainworx, SPL or Elysia on May 1st, 2011 or later, you qualify for a FREE upgrade to the new Plugin Alliance licenses.
If your licenses were bought before that date we offer you a very fair paid upgrade. Please check your Plugin Alliance account. Single plugin upgrades are $20 each, or upgrade ALL of the Alliance plugins in one account for just $50 (that’s the maximum).

This includes updating bx_control V1, bx_dynEQ V1 and bx_digital V1 to the current, V2 versions.

I want to go on using my old iLok licenses. How does that work?

If you don’t need 64-bit support or the AAX format, you can go on using the iLok version plugins that you originally purchased.

All old iLok based plugin installers are still available in your account on the Manage Registered Plugins page. They will continue to be available there and you do no need to upgrade your license to our native licensing system if you do not require the newer format versions.

However, please understand that these legacy versions of our plugins are no longer updated and will most likely not work on newer systems.

Is updating my old iLok licenses free, then?

That depends on when you first bought the plugin in question.

If you bought your licenses May 1st, 2011 or later: FREE update. Simply grab the new installers for these plugins and you will be fine.

If your license was bought BEFORE May 1st, 2011: PAID update. Don´t worry, updates for older plugins are only $20 for single plugins or $50 for ALL of your Alliance plugins in one account.
This includes updating bx_control V1, bx_dynEQ V1 and bx_digital V1 to the current, V2 versions.

When I enter my iLok account e-mail address, I get "no matching account found".

We have removed the need for an iLok in licensing our plugins, and as a result, several legacy accounts were affected. Please contact Sales Support with your account information and a screenshot of your iLok authorizations; we will verify your licenses and help merge or create a new account for you.

No more iLok or eLicenser / USB dongles / hardware needed?

No. No more USB dongle and no more hardware card needed to use our plugins at all.

We got rid of all hardware dongles and now offer our own software-based hassle-free license management system.
Our system simply requires ONE license file that covers ALL of your Alliance plugins. This file gets copied to your workstation computer, that´s it.

Can I transfer my old iLok Licenses to other iLok accounts?

Sorry, you cannot do that. We are not using iLok anymore (since Dec 2011), so we cannot operate or agree to iLok transfers. If you want to transfer or sell your older licenses, you need to activate them as Plugin Alliance licenses first, then you can transfer them to a different user account. Please see the dedicated FAQ post for this procedure.

What happened to my iLok licenses (BX, SPL, Elysia, Vertigo)?

If you own old iLok licenses by Brainworx, SPL, Elysia or Vertigo we have already moved them into our new system; they will be waiting there for you to activate them.

You should have received please send us your iLok USER ID, EMAIL ADDRESS and YOUR NAME and a list of the LICENSES you own. We may require you to attach a screenshot of your iLok account in order to verify your licenses.

Why do I have to pay a fee for older iLok upgrades or crossgrades?

Older iLok licenses from SPL, BX & elysia (only if they were bought before May 1st, 2011) are subject to a fee if you want to migrate them to the new Plugin Alliance system.

The fee is $20 for a single plugin or $50 (max) for your whole account (in case you have several older licenses you want to migrate).

We charge these fees because we now offer 32- and 64-bit support for Mac and PC for all plugins. We have also added the AAX Native (new Pro Tools 10) to the Alliance system, and you can now use each Alliance licenses on up to 3 machines at the same time.

If you don't need these features, you may go on using the legacy installers for the older iLok versions, found in your account under View and Manage Plugins. We do not force users to move to the new Alliance system.

Known Issues

Logic 9 and Cubase 32-bit no longer supported

As of June 2018, we have removed support for Apple's Carbon graphic framework, which means that our current installers are no longer compatible with DAWs that do not support Cocoa. In the following hosts on Mac, instantiating the VST2 format will result in a black GUI and/or the plugin will crash the host:

  • Cubase 8.5 or lower (32-bit) - VST2 format. Please use VST3 format or upgrade to Cubase 64-bit.
  • StudioOne any version (32-bit) - VST2 format. Please use VST3 or AU formats or upgrade to Studio One 64-bit.
  • Logic 9 or lower - AU format. Please update to Logic X.

If you are still using one of these DAWs and your plugins are currently working without any issues, please don't update your plugins to the latest versions. If you do end up updating to the, you can contact our support team and request legacy versions of your plugins.

AU plugins crash Studio One 3.5.5

We are aware of the issue that our AU plugins have been causing hard crashes in Studio One 3.5.4/3.5.5 and our development team is currently working on a fix. In the meantime, there are two workarounds if you are experiencing crashes with the AU versions.

1. Delete the AU files of all of our plugins from the Components folder. Go to the Finder, click on the "Go" menu, click on "Go to Folder," and enter the following file path: /Library/Audio/Plug-Ins/Components. Once there, find and drag the audio components to the trash and empty it.

2. Then use only the VST versions in your projects.

I can't find my plugin in Pro Tools on a stereo track

If you are having issues locating some of our plugins in Pro Tools, please try this:

First, go to the "Display" tab in ProTools Preferences, and go to the "Organize plug-in menus by:" option, and select "Category & Manufacturer."

Next, if you're adding the plugin to a stereo track, make sure to look in the "multi-mono plug-in" category, not the "multichannel plug-in" category. So you'd be following this path: multi-mono plug-in -> Plugin Alliance -> Plugin that you are looking for.

Unable to authorize plugins in Studio One on Windows

If you are having issue with authorization in Studio One, first trash the Plugin Alliance folder in: %USERPROFILE%\AppData\Roaming\

Then, go ahead and delete the Studio One Preference files in the following folder: C\%USERPROFILE%\AppData\Roaming\PreSonus\Studio One 3\x64

Look for the following files to delete:





After doing this, go ahead and reboot Studio One and you hsould be able to reauthorize your plugins without any issues.

Maag EQ4 does not show up in Pro Tools

If you are not able to find the Maag EQ4 plugin in Pro Tools, please do the following: First, go to the "Display" tab in ProTools Preferences, and go to the "Organize plug-in menus by": option, and select "Category & Manufacturer."

Next, if you're adding the Maag EQ4 to a stereo track, make sure to look in the "multi-mono plug-in" category, not the "multichannel plug-in" category. So you'd be following this path: multi-mono plug-in -> Plugin Alliance -> Maag EQ4

The Installation Manager’s “Pause download” function is unstable

If a download is left in the paused state for more than a few minutes, the Installation Manager will spontaneously quit. This issue will be addressed in the next update. In the meantime, please don’t use the Pause function for more than a short time.

bx_console E sounds different after updating

There was a bug in bx_console E version 1.1 that caused the EQ to generate a significantly higher frequency boost than expected, when making small gain adjustments. This affected the HMF and HF bands. The bug is now fixed in version 1.1.1. So if you were in the middle of a session when you updated from version 1.1 to 1.1.1, you may have noticed that you’re now hearing less gain boost or cut than you were before. If this is the case, we recommend that you do one of the following workarounds:

• Go through all instances of bx_console E in sessions that were created using version 1.1, and increase your gain adjustments to the HMF and HF knobs as needed.

• Contact customer support and request an installer for version 1.1 so you can revert to this version when opening sessions that were created with it.

We apologize for the inconvenience.

PA plugins won’t pass validation in Logic after updating to macOS 10.13 (High Sierra)

The latest versions of our plugins which are available on your Manage Registered Plugins page or via the Installation Manager are fully compatible with Mac OSX 10.13 High Sierra. If you are still having issues after updating our plugins to the latest versions, you can try uninstalling all of the plugins completely and then clearing out the cache and reinstalling the latest versions from Installation Manager.

You can try uninstalling all of the plugins completely (instructions for doing so are below) and then clearing out the cache and reinstalling the latest versions from Installation Manager.

To get rid of your plugins, just go to the Finder, click on the "Go" menu, then click on "Go to folder..." and enter this file path:


Find the plugins and drag the .component files to the trash.

After this, clear out the cache:

Click on the "Go" menu, then click on "Go to folder..." and paste this path: then type in: ~/Library/Caches/AudioUnitCache/ - once you find it, drag the two .cache files that are in there to the trash. Then empty the trash.

Use the Uninstaller to remove the PA-Installation Manager Application and then restart your computer. Download the Installation Manager from the Downloads section on our website and use it to reinstall all of the plugins.

Restart Logic, the plug-in should rescan correctly.

The DSM v2’s spectral curve file can’t be opened on Windows machines.

Some Windows users have reported that when they try to load the DSM v2’s spectral curve files, the files do not appear in the file selector window. If this happens, please go to your desktop and find your spectrum capture files, and add the extension “.crv” to the end of the filename. Then you should be able to open them within the DSM v2.

The presets are missing

There is a rare bug in which the presets don’t get installed as they should. Please note that this bug was fixed in our latest update which was released in December 2017. So prior to trying the suggestion below, please download and install the latest versions of our plugins and see if all of the presets are installed by the installers.

If you still can’t find the plugin’s presets, try this simple fix:

Go into your preset folder, and create a folder inside it named “Plugin Alliance”. Then run the plugin installer again and be sure not to deselect any plugin formats in the custom installation options, even if you're not using all formats.

Preset folder locations can vary, depending on the DAW and any user customizations, but here are the most common preset locations: Mac:

~/Documents/Pro Tools/Plug-In Settings


Please note that the tilda symbol "~" indicates the user directory.

You can go directly to either of these directories from the Finder by pressing command-shift-G and entering the directory text.) Windows:

%USERPROFILE%\AppData\Roaming\VST3 Presets\Plugin Alliance\

%USERPROFILE%\Documents\Pro Tools\Plug-In Settings\

If the presets still don’t appear, after creating the folder and reinstalling, please contact Customer Support.

Please note that there are no presets for the bx_limiter.

Ableton Live users: PA’s factory presets do not appear when using AudioUnit format plugins in Live. Since this issue only affects the AudioUnit format, we recommend that Live users use VST instead.

Studio One users: We have discovered an issue with how our presets are recognized by Studio One, when a plugin is first installed. If you don’t see any PA factory presets in Studio One, just go to the Browse window, right-click on the plugin name and select Refresh.

The bx_console or bx_meter won’t fit on my screen

We are aware of this issue and unfortunately, because of their large interfaces, the bx_console and bx_meter are not supported in monitors that have a resolution of less than 1280x960. One possible workaround that we suggest is to go to your display settings and change the resolution. Mac users may also need to enable scaled resolutions.

The Unfiltered Audio plugin window appears completely blank on Windows machines

If you are experiencing an issue where your Unfiltered Audio products are coming up with a black/blank GUI on Windows machines, please try doing the following:

1) Open Windows Explorer.

2) Type %APPDATA% into the address bar.

3) Find the "Unfiltered Audio" folder.

4) There should be a SandmanPro.uao file.

5) Right-click the file and open it in Notepad.

6) Find the option "EnableOpenGL". It should be set to "1".

7) Set the option to "0" instead. 8) Save the file.

After adding the bx_stereomaker to a mono track in Digital Performer, the audio still sounds mono

There is a bug that prevents the bx_stereomaker from properly instantiating as a “mono to stereo” plugin in Digital Performer.  This bug only occurs with the Audio Unit plugin format, so please use VST instead.

Noise and CPU issues in Cubase on Windows

As of December 2017, we released an all update which has addressed this issue. The fixed updates are now available on the Plugin Alliance website, and via the Installation Manager.

Auto-Listen, Copy, Paste, Reset in PT Multi-Mono

Due to Pro Tools specific restrictions, the features Auto-Listen Copy, Paste and Reset of Plugin Alliance plugins (mostly Brainworx) are only applied on the first channel of a Multi-Mono plugin in Pro Tools (AAX and RTAS/TDM). Adjust the other channels manually in order to apply Copy, Paste, Reset there as well.

REAPER x64 Windows

In REAPER x64 under Windows, instantiating multiple P.A. plugins while using a dedicated process per-plugin causes the host to crash.

32-bit Windows plugins installed to root of system drive, not in proper VST folders

In some cases, 32-bit Windows installers have been known to install VST 2.4 plugins into the root of the system drive, and not in the appropriate DAW plugin folders in 'Program Files'. If you are having trouble seeing your plugins inside your 32-bit DAW, please check this location and manually move the .dll file into the DAW's VST folder contained within "Program Files".

Activation Dialog in Pro Tools for Unfiltered Audio

Activation dialog does not open on Pro Tools startup when plugin is un-activated: In order to activate a trial or license for your plugin, click the ‘key’ icon on the plugin window to open the Activation Dialog.

Unfiltered Audio Cubase Tooltips

Tooltips only when clicked on control in Cubase: In some cases, parameter tooltips may not show until the user clicks on the parameter.

Activation failure when using SanDisk memory sticks

Because SanDisk USB memory drives do not provide drive specific serial numbers, users will not have any success activating to them. Please use another brand when activating your plugins to a USB memory stick.

Can't enter my login data in old Pro Tools versions

Depending on your keyboard and ProTools version it maybe possible that characters that are necessary in order to enter your email address and/or password (e.g. the @-sign) into the licenser dialog are grabbed away by ProTools.

At the moment the possible workarounds to activate your plugins nevertheless are the following options:

  1. Use another host (e.g. Reaper or AULab) to activate your plugins and use them in ProTools.
  2. Use activation manual.
  3. Open a simple text editor and type your log in. Copy and paste the data into the respective fields in the online activation dialog via the context menu (right click or ctrl+click). Cmd+c and cmd+v may be grabbed away as well.
Pro Tools automation issues after selecting presets / with linked parameters

In Pro Tools (AAX and RTAS/TDM), if you change a preset or a Brainworx / SPL bank after activating automation for parameters, it might lead to parameters jumping back to its default / old value after reopening a session.

The same may happen in case of channel linked parameters, e.g. elysia alpha master.

To avoid this:

  • Make sure to first select a preset or bank before you activate automation for parameters that need to be automated. 
  • Disable channel linking when working with automation on all parameters. 
  • Avoid to activate parameters for automation if you do not plan to automate these. 
  • To fix an existing session that is affected, open the session and disable all parameters from automation that are not actually automated before pressing play again.

Please contact Tech Support if you still experience issues.

iLok plugin compatibility

Users migrating from older iLok-protected versions may experience issues on the following setups:

  • VST3 plugins in Wavelab do not convert correctly to current versions (all)

For opening old sessions, you may wish to temporarily use old plugin versions, found in your account under View and Manage Plugins.

If you are experiencing other compatibility issues with old iLok versions, please let us know via the Tech Support form.

Spectral threshold curve not retained in DSM V2

We have gotten reports that DSM V2 does not retain the threshold curve when reopening a session on some systems. Some users have reported that they were able to solve the problem by using VST3 instead of VST2. If that doesn’t help you, please contact customer support.

Our development team is investigating this issue, and they will endeavor to fix it if possible.

Experiences 'Access Violation' when auditioning samples in DrumXChanger

There have been reports of users experiencing an Access Violation error in Pro Tools 12.5 HD on systems running Windows 10. After loading drum kit samples and previewing them in the sample menu, the plugin may return this error message when auditioning between different kits. This has not been reported to cause a crash in the host software.

Unfiltered Audio and Lindell VST3 plugins cause Windows Samplitude to crash

Removing an Unfiltered Audio/Lindell plugin from an insert slot will cause Samplitude to crash.  This only affects Windows, and only when using the VST3 plugin format.  This issue will be fixed in a future update.  In the meantime, Windows Samplitude users are encouraged to use the VST2 plugin format for these plugins.

Kontakt reports "A sample has disappeared" when using PA's VST plugins on Windows

Some Windows users have reported that PA’s plugins interfere with Kontakt in VST hosts. This issue has only been reported on Windows, mostly in Cubase. We are investigating this issue, and we believe it is related to the known issue “Noise and CPU issues in Cubase on Windows,” so we recommend trying the workarounds listed in that issue until we have a permanent fix.

ProTools gives “AAE” errors when using PA’s AAX plugins on Windows

As of December 2017, we released an all update which has addressed this issue. The fixed updates are now available on the Plugin Alliance website, and via the Installation Manager.