Frequently Asked Questions

Licensing & Activation: Updates & Upgrades

How to install the latest Maintenance Update?
To install our latest Maintenance Updates, you simply need to reinstall all your plugins.
You can use the installation manager or the single installers from your Manage your Licenses page.


There are 4 steps before you select Install in the Installation Manager.


1. Installation Type- 

    In the column on the left, select Download/Install.

2. Filter By-

    Select which format that is compatible with your system (AAX, AU, VST2, or VST3). 

    You must select a plugin format before you can install your licenses.

3. Show-

    Select My Products, The Subscription Bundle you are leasing, My Trials, or individual plugins from step 4.

4. Select Products-

    Select the plugins you wish to install.    


More detailed information about every update can be found on our NEWS page.
Are Maintenance Updates Free?
Yes, all of our bug fix releases and maintenance updates are free.
As an existing plugin owner, is there any special pricing available to me for other plugins?

Yes, please consult your Manage Registered Plugins page to see what offers we have available for you. There you will find a number of cross-promotional prices, based on the products that you already own.


Incorrect price is displayed

If for some reason your upgrade offer doesn't appear at the correct price, please open your

Manage your Licenses page to put the product into the shopping cart from there.


Are there any special or upgrade offers for the AMEK EQ 200?

We decided to have one special offer to all customers subscribed to our newsletter.

Apart from this, we do not have any other special or upgrade offers for this Plugin.


The Amek Eq 200 is also included in our MIX & MASTER and MEGA Bundles at no extra cost.

 

Can I still use the older versions of my plugins after I upgrade?

Yes, you will continue to have access to the old (V1, V2, or non-Plus) versions after you update. Your system will see the new versions as completely separate plugins, so if you want to replace the old ones with the new ones in existing sessions, you will have to do it manually. But of course, there's no reason to stop using the old versions and you can mix and match as you see fit.

If I upgrade to the bx_digital V3, will it break session compatibility with the old version?

The new bx_digital v3 won't be able to read settings from the bx_digital v2, as it does not have exactly the same parameters. However, you don't need to worry about losing any settings in your current sessions, because you will still have the bx_digital v2 after you upgrade. When you upgrade, you're actually just getting a new plugin license, in addition to the one you already have.  Your DAW will just see the v2 and v3 as two separate plugins.

I don’t currently own Dent 2 or Indent 2, but I want both. Will I have to pay full price for both of them?
Don’t worry – if you want both plugins, you can just purchase Dent 2, which is the more feature-rich of the two. When you purchase Dent 2, you will automatically receive a complimentary license for Indent 2.


What Plugin Version do I have?

Click on the vendor logo within your plugin to find out what version you have.



On the product page, you can see the latest available installers for your plugins and double-check if they are up to date.


Technical Support: General Product Questions

What are the A, B, C, D buttons for in the top of the menu bar?
The A, B, C, D banks provide you with a quick way to change the parameters within a preset to see how these small changes impact the sound of the preset. Please note, these banks do not allow you to store different presets in them. The purpose of these buttons is to provide you with A/B facilities for when you find a preset you like but want to see what kind of effect small parameter changes will have on that preset.


What do the symbols in the plugin toolbar mean?

If you are running a trial, you will see the text "Trial, 13 days remaining" in the plugin toolbar.  If it doesn't say that, you are using a full version of the plugin.

Here's some information that explains all the symbols in the PA plugin toolbar:


PA Logo: Clicking the Plugin Alliance logo takes you to the Plugin Alliance website via your web browser if your computer is online.

 

License Type: The toolbar displays information about the type of license you’re running: Trial and Lease licenses will be displayed along with the number of days until expiration; there is no note for full licenses as these are unlimited.


‘$’ Icon: If you have a demo or financed version of any of our products, you can click this icon to open a browser that redirects you to the respective product page in the Plugin Alliance store; this is where you can easily purchase a product or pay your next installment without having to look it up on our website.


‘Key’ Icon: Clicking on the key icon brings up the activation dialog, allowing you to manually reauthorize a device in the event of a license upgrade or addition. You can also use this feature to activate additional computers or USB flash drives.


‘?’ Icon: Clicking the ‘?’ icon opens up a context menu that links to the product manual PDF, as well as other helpful links, e.g. to check for product updates online. You must have a PDF reader installed on your computer to be able to read the manual. You can get a free PDF reader at www.adobe.com.

Where are the Plugin Alliance manuals stored?

The manuals are installed automatically when you run the plugin installer. You can search for them o nyour machine by typing in the plugin name followed by the word 'manual' and it should be installed. If that is not the case, you can download the manuals from your Manage Registered Plugins page.

Which plugins are working in the AAX DSP format?

We did stop supporting the VENUE AAX format in May 2018.  However, you can still try using them with your Venue | AAX system. The parameter mapping may not work right, but it certainly won't hurt anything to try them. 


In order to install one of our plugins on an S3L, you can use one of two methods:


- Run the .exe installer while in desktop mode of your Venue system to install the plugin to the AAX Plug-Ins folder of the system drive, then return to Venue and install from that drive.


 Or


- Extract the actual plugin by running the installer on any Windows system and place it into an AAX Plug-Ins folder on the root of the USB drive you use for authorization. This will allow you to select your USB in the list of drives from which to install the plugin.

Do the native versions of your plugins sound the same as the UAD ones?

The UAD and Native versions of our plugins use the same code base and therefore their signal processing is indeed the same.


One of the reasons to use the UAD versions is to have zero latency monitoring, which means you can hear the effect of the plugin in your headphone monitors in real time when you are playing. Without DSP hardware (like the UA Apollo) there might be a very slight delay in your headphone monitors, although this depends on your computer's processing power.

How to reset AU validation for FCP users

Please follow the instructions below to reset the AU validation.


Go to the Finder, click on the "Go" menu, click on "Go to Folder," and enter the following file path:

 

/Library/Audio/Plug-Ins/Components


Find the Plugin Alliance plugins and throw them away.  Then launch FCPX, and then quit FCPX.


Next, download the required installers.


Then launch FCPX and it will rescan.  Also, if you own Logic, you can go to Logic > Preference > Plug-in Manager and select "reset and rescan".




GUI issues on 13" MacBook Pro Screens

If you are having issues with our plugins not fitting on our screen, you have a number of options. 


First, you can change your screen resolution by going to System Preferences > Displays and under Resolution select 'Scaled'. Then select the 'More Space' option all the way on the right.

 



Or you can also use any of the apps below to customize your screen resolution:


Are there manuals available for bx_delay and bx_2098?

If you are trying to open the manual for either of these plugins, you will not be able to find them as unfortunately, they are not available as they were never created. However, we encourage users to download a fully functional 14 day trial and experiment with the intuitive and user-friendly interfaces of the plugins. Also, please search for YouTube videos if you are looking for more detailed info for the plugins.

How can I perform a null test?

Here's an article with lots of info about null testing and below are the steps to take if you would like to perform one of your own.

  1. In your session, mute or delete all tracks except one track that has the TD Plus on it.
  2. Duplicate the track with the TD Plus on it.
  3. Invert the phase on the duplicated track. To do that in Cubase, you have to add the "Pre" rack in the mixer and then click on "Phase."
  4. Delete or bypass the TD Plus plugin on the duplicated track.
  5. Start playback (you should only be playing the original and the duplicated track -- all other tracks in your session should be muted or deleted.)


This will cause all frequencies that aren't being affected by the TD Plus to be silenced.  So if the TD Plus is really not having any affect at all, you will hear complete silence.

Technical Support: Legacy Installers

Do you have legacy versions for Win 7, Mac OS 10 & 10.11?

All of our plugins that were released in 2022 and later no longer ship with any legacy versions and therefore, only the current system specs are supported by these plugins. Please consult this list to see which plugins have legacy installers that will be compatible with Win 7, Mac OS 10.10 and 10.11: https://www.plugin-alliance.com/en/legacy/Win7-macOS10.10.html

Do you have legacy versions for Mac OS 10.6 & 10.7?

All of our plugins that were released in 2018 and later no longer ship with any legacy versions and therefore, only the current system specs are supported by these plugins. Please consult this list to see which plugins have legacy installers that will be compatible with Mac OS 10.6 and 10.7:  Mac OS 10.6 and Windows Vista list

Where can I get an RTAS/TDM version of my plugin?
The current versions of our plugins no longer support RTAS/TDM.  However, you can access the legacy versions for some of our plugins. 


Here is a link with all of the final versions before we dropped RTAS/TDM support. RTAS/TDM List

If you don't see a plugin you need in this list, that means it was released after we dropped support for RTAS/TDM. 


Can I get legacies that support Windows Vista/XP?

The earliest version of Windows that the current versions of our plugins support are Windows 8.  However, you can use earlier versions from back when we supported XP, Vista, and Win 7.  Here is a link to all of the final versions before we dropped support for those OSs.

Mac OS X 10.6 and Windows Vista List

Win 7 & Mac OS 10.10 & 10.11

If you don't see a plugin you need in this list, that means it was released after we dropped support for XP, Vista, and Windows 7.


How can I install my EOL'd plugins?

You can find the installer by going to your Manage Registered Plugins page.

If the installer of your product is not available there, please see the installer list below:



32 Bit legacy installer downloads

In November 2019 we ended 32-bit plugin support for most Plugin Alliance products. Since then, installers from Installation Manager or product pages on plugin-alliance.com no longer provide 32-bit versions. Now 32-bit legacy installers can be found at this link

If the 32-bit installer is not on the aforementioned legacy list, the plugin most likely does not exist as this plugin was developed after November 2019.

Where can I find the installers for my legacy plugins (bx_digital V2, SPL EQ Ranger Vol 1, etc)

If the 32-bit legacy installation page does not contain the installer you need, you will need to contact Customer Support.


AVID VENUE AAX legacy installers

In May 2018  Brainworx did end support for AVID VENUE AAX plugins. With that the option of installing VENUE AAX plugins was removed from the Installation Manager App. If you need to reinstall those plugin the installers can be found here.

SPL Legacy Installers
Unfiltered Audio Legacy Installers (Mac)

Licensing & Activation: Activation Problems

Troubleshooting Activation Issues

If you are having problems activating your plugins or machine, please follow this Troubleshooting Guide for activation problems (Mac + Win).


  1. Are you logged into the correct account?

    Please check if you inadvertently created a second Plugin Alliance account that's connected to your Installation Manager. The activation server will report that you don’t have a license if you don’t enter the same login credentials you used when you purchased your license. 

    Please also note, that it's not possible to use plugins from different accounts at the same time.


  2. Fresh Install

    Please delete the plugins from the following folders and reinstall them.

    Mac:
    HD/Library/Audio/Plug-Ins/
    HD/Library/Application Support/Avid/Audio/Plugins

    Windows:
    C:\Program Files\Common Files\VST3\
    C:\Program Files\Steinberg\VstPlugins
    C:\Program Files\Common Files\Avid\Audio\Plug-Ins
    C:\Program Files\Common Files\Digidesign\DAE\Plug-Ins


  3. Refresh your Licenses

    Please remove the license file from your hard drive. Don’t worry, this won’t cause you to lose an activation, or change your deletion count. It will just force the plugin to check in with our server and then generate a new license file. To find your license file on macOS, just go to the Finder, click on the "Go" menu, click on "Go to folder..." and then paste in this file path, exactly as it appears below:

    ~/Library/Application Support/

    Or if you’re on Windows, go to this file path, where "me" is your Window user name:

    C:\Users\me\AppData\Roaming\

    Either way, look through this directory to find the folder named “Plugin Alliance” and then throw it away. Then try to activate your plugin again.


  4. Offline Authorization

    If these options don’t help, you can use the “Offline Authorization” method. This method is mainly for users who don’t have internet on their DAW computer, but it can also be helpful for users who have trouble with the standard authorization procedure. Here are the instructions for the Offline Authorization procedure:


    If the activation window doesn't open automatically in your DAW, open a plugin and click on the "Activation Required" text, or the key icon on the bottom right side of the plugin window. Next click the "I'm offline" button, and then click "Save to file" to save your machine ID. Then open a web browser, go to Manage Devices, click "choose file," and upload that machine ID file that you just saved. Click "activate." Then click "Download license file" and you'll get a file named "pa.license." Go back to the activation window in your DAW and click on the "open license" button in the plugin window, and select the license file you just downloaded. Then click "activate."

    Here is a link to our ACTIVATION MANUAL.



Why can't I use plugins from two different accounts at the same time?

Unfortunately, you can't use plugins from two different accounts on the same computer because you can only be logged into one account at a time. However, you can use plugins from two accounts at the same time by authorizing a USB drive for one of the two accounts. Then one of the accounts can be authorized on the computer like normal, and then you can put in the USB drive to use the other account.

If you don't know how to put your authorizations on a USB drive, here's how:

Make sure your USB drive is plugged into your computer. Then, open one of your plugins in your DAW and click the key icon on the bottom right side of the plugin window. An authorization window will pop up. Under the text "Select the device you would like to activate" there is a pulldown menu. Click it and select your USB drive. Make sure the "Activate all my licenses" checkbox is checked. Then click "I'm Online" and enter your login info. Now you will be able to use those plugin licenses on any computer that has the USB drive plugged into it.


'Your License Has Expired' Error Message

If you are getting a 'Your License Has Expired' message in red letters when trying to activate your plugins, please see if you can just click on 'I'm Online' and proceed with authorizing your plugins.

If you go through the authorization process and the activation prompt appears again, please click "Quit" and check the plugin window to see if it still says "Activation required."  If it doesn't, you're all set.

I'm getting an 'Activation server did not respond" message

If you get the message "Activation Server Did Not Respond" when activating your plugins, there are a few fixes you can try:


  • Our servers sometimes get particularly high traffic at certain times, so try authorizing at a different time of day.
  • Make sure that you don’t have any apps running in the background that block certain internet connections.
  • If you’re only authorizing one plugin, try deselecting the “Activate all my plugins” option in the activation prompt.


If these options don’t help, you can use the “Offline Authorization” method.   This method is mainly for users who don’t have the internet on their DAW computer, but it can also be helpful for users who have trouble with the standard authorization procedure.  Here are the instructions for the Offline Authorization procedure:

If the activation window doesn't open automatically in your DAW, open a plugin and click on the "Activation Required" text, or the key icon on the bottom right side of the plugin window. Next click the "I'm offline" button, and then click the "Save to file" to save your machine ID. Then open a web browser, go to Manage Devices, click "choose file," and upload that machine ID file that you just saved. Click "activate." Then click "Download license file" and you'll get a file named "pa.license." Go back to the activation window in your DAW and click on the "open license" button in the plugin window, and select the license file you just downloaded. Then click "activate."

I'm not able to activate my licenses

If you are having issues with activating your newly purchased plugins, please try deleting your current license file, and then follow the "offline activation" procedure.


Go to the Finder and click on Go > Go to Folder, and then enter this file path exactly as written below:

~/Library/Application Support/

On Windows the location is:

%USERPROFILE%\AppData\Roaming\  

Then look through the resulting directory, find the folder named “Plugin Alliance” and throw it away and restart your DAW.

Mac:
If you continue getting the same message, or if you didn't find a folder named “Plugin Alliance” in that directory above, there is probably a permissions issue with the directory where the license file goes. In that case, you can right-click on the Application Support folder, select "Get Info" and try changing permission settings, or you could try getting help from Apple Support.

Next, try authorizing offline:  If the plugin activation window isn't already open, click on the "Activation Required" text, or the key icon on the bottom right side of the plugin window.  Next click the "I'm offline" button, and then click "Save to file" to save your machine ID.  Then, open a browser window and go to Manage Devices, click "choose file," and upload that machine ID file.  Click "activate."  Then click "Download license file" and you'll get a file that you can upload by clicking on the "open license" button in the plugin window.

Why can't I create a trial? (offline activation user)

If you're using the "Offline Authorization" method, you actually have to create a trial license on the website before doing the authorization procedure. To do that, just go to the Create Offline License page, select the plugin you want to try, and click "Create license." Then go through the offline authorization process.

I paid for a license, but the activation prompt is saying there is no license found.

If the activation server doesn’t seem to recognize that you have a paid license for a plugin, please first check to be certain that you installed the right plugin. Some of our plugins look similar and have similar names (like the bx_opto and the bx_opto pedal). If you are certain you have the right plugin, next check to see if you inadvertently created a second Plugin Alliance account. The activation server will report that you don’t have a license if you don’t enter the same login credentials you used when you purchased your license.

Finally, if none of that helps, you can remove the license file from your hard drive. Don’t worry, this won’t cause you to lose an activation, or change your deletion count. It will just force the plugin to check in with our server and then generate a new license file. To find your license file on macOS, just go to the Finder, click on the "Go" menu, click on "Go to folder..." and then paste in this file path, exactly as it appears below:

~/Library/Application Support/

Or if you’re on Windows, go to this file path, where "me" is your Window user name: C:\Users\me\AppData\Roaming\

Either way, look through this directory to find the folder named “Plugin Alliance” and then throw it away. Then try to activate your plugin again.


Technical Support: Plugins missing in DAW

My plugins are not showing up in Pro Tools
If you are having problems activating your plugins or machine, please follow this Troubleshooting Guide for activation problems (Mac + Win)

Please try the following steps in the listed order and try after each step if it works:

  1. Are you logged into the correct account?
    Please check if you inadvertently created a second Plugin Alliance account that's connected to your Installation Manager. The activation server will report that you don’t have a license if you don’t enter the same login credentials you used when you purchased your license.

  2. PT 10?
    In November 2019 we ended 32-bit plugin support for most Plugin Alliance products. Since then, installers from Installation Manager or product pages on plugin-alliance.com no longer provide 32-bit versions. Now 32-bit legacy installers can be found at this link.
    If the 32-bit installer is not on the aforementioned legacy list, the plugin most likely does not exist as this plugin was developed after November 2019.


    (Pro Tools First does not offer support for third party plugins)

  3. Fresh Install
    Please delete the plugins from the following folders and reinstall them.

    Mac:
    HD/Library/Application Support/Avid/Audio/Plugins

    Windows:
    C:\Program Files\Common Files\Avid\Audio\Plug-Ins
    C:\Program Files\Common Files\Digidesign\DAE\Plug-Ins

  4. Force Rescan
    In rare situations, you may need to trash "Pro Tools Prefs" and the file "InstalledAAXPlugIns".
    Please navigate to the following path in order to delete these items.

    MAC
    /Users/<your_username>/Library/Preferences/Avid/Pro Tools
    (You will need to show Hidden Folders)

    WIN
    C\:Users\<your_username>\AppData\Roaming\Avid\Pro Tools

    Restart Pro Tools

  5. Refresh your Licenses
    Please remove the license file from your hard drive. Don’t worry, this won’t cause you to lose an activation, or change your deletion count. It will just force the plugin to check in with our server and then generate a new license file. To find your license file on macOS, just go to the Finder, click on the "Go" menu, click on "Go to folder..." and then paste in this file path, exactly as it appears below:

    ~/Library/Application Support/

    Or if you’re on Windows, go to this file path, where "me" is your Window user name:

    C:\Users\me\AppData\Roaming\

    Either way, look through this directory to find the folder named “Plugin Alliance” and then throw it away. Then try to activate your plugin again.
My plugins are not showing up in Logic

If you are having problems activating your plugins or machine, please follow this Troubleshooting Guide for activation problems in Logic


Please try the following steps in the listed order and try after each step if it works:


  1. Check if you inadvertently created a second Plugin Alliance account that's connected to your Installation Manager. The activation server will report that you don’t have a license if you don’t enter the same login credentials you used when you purchased your license.

  2. If you are using Logic 9, make sure you are using the 64-bit version of Logic.
    Our 32-bit legacy installer can be found at this link.

  3. Delete the plugins from the following folders and reinstall them.


    /Library/Audio/Plug-Ins/

  4. Clear out the Audio Cache Folder to force a rescan

    Click on the "Go" menu, then click on "Go to folder..." and paste this path: then type in:

    ~/Library/Caches/AudioUnitCache/ - 

    once you find it, drag the two .cache files that are in there to the trash. Then empty the trash and restart logic.

    Sometimes (especially after updating Logic) it's helpful to move the affected plugins from your AU Folder to an external folder, then clear out the Cache Folder and restart logic to rescan all other plugins. Quit logic, drag the affected plugins back to your AU Folder and restart logic to rescan the affected plugins.

  5. Remove the license file from your hard drive. Don’t worry, this won’t cause you to lose an activation, or change your deletion count. It will just force the plugin to check in with our server and then generate a new license file. To find your license file on macOS, just go to the Finder, click on the "Go" menu, click on "Go to folder..." and then paste in this file path, exactly as it appears below:

    ~/Library/Application Support/

    Or if you’re on Windows, go to this file path, where "me" is your Window user name:

    C:\Users\me\AppData\Roaming\

    Either way, look through this directory to find the folder named “Plugin Alliance” and then throw it away. Then try to activate your plugin again.


My plugins are not showing up in Ableton Live
If you are having problems activating your plugins or machine, please follow this Troubleshooting Guide for activation problems (Mac + Win)

Please try the following steps in the listed order and try after each step if it works:

  1. Please check if you inadvertently created a second Plugin Alliance account that's connected to your Installation Manager. The activation server will report that you don’t have a license if you don’t enter the same login credentials you used when you purchased your license.

  2. If you are using Ableton 9.7. or lower please make sure you are using the 64-bit version of Live.
    Our 32-bit legacy installer can be found at this link.

  3. Please delete the plugins from the following folders and reinstall them.

    Mac:
    /Library/Audio/Plug-Ins/

    Windows:
    C:\Program Files\Common Files\VST3\
    C:\Program Files\Steinberg\VstPlugins


  4. Rescan your plugins in Ableton Live

    - Go to Options / Live > Preferences > Plug-ins („File/Folder“ in V 10.0 and below) 
    - Set the activated Use VST3/AU Plug-In Custom/System Folders to off and directly back on.
    - Hold Option/Alt and click Rescan.

  5. Please remove the license file from your hard drive. Don’t worry, this won’t cause you to lose an activation, or change your deletion count. It will just force the plugin to check in with our server and then generate a new license file. To find your license file on macOS, just go to the Finder, click on the "Go" menu, click on "Go to folder..." and then paste in this file path, exactly as it appears below:

    ~/Library/Application Support/

    Or if you’re on Windows, go to this file path, where "me" is your Window user name:

    C:\Users\me\AppData\Roaming\

    Either way, look through this directory to find the folder named “Plugin Alliance” and then throw it away. Then try to activate your plugin again.
My plugins are not showing up in Cubase

Please try the following steps in the listed order and try after each step if it works:

  1. Please check if you inadvertently created a second Plugin Alliance account that's connected to your Installation Manager. The activation server will report that you don’t have a license if you don’t enter the same login credentials you used when you purchased your license.

  2. Please note that Cubase 8.5 or lower runs in 32-bit.

    Our 32-bit legacy installer can be found at this link.

  3. Please delete the plugins from the following folders and reinstall them.
     

    Mac:
    /Library/Audio/Plug-Ins/

    Windows:
    C:\Program Files\Common Files\VST3\
    C:\Program Files\Steinberg\VstPlugins


  4. Rescan your plugins
    Open Cubase and open the Plug-in Manager found under the "Devices" tab.
    Click the cogwheel to open the "Plug-in Manager Settings. Next, click the "Rescan All" button.
    WINDOWS users will need to add the above-mentioned plugin paths.

  5. Please remove the license file from your hard drive.
    Don’t worry, this won’t cause you to lose an activation, or change your deletion count. It will just force the plugin to check in with our server and then generate a new license file. To find your license file on macOS, just go to the Finder, click on the "Go" menu, click on "Go to folder..." and then paste in this file path, exactly as it appears below:

    ~/Library/Application Support/

    Or if you’re on Windows, go to this file path, where "me" is your Window user name:

    C:\Users\me\AppData\Roaming\

    Either way, look through this directory to find the folder named “Plugin Alliance” and then throw it away. Then try to activate your plugin again.


    Please note that almost all VST2 versions (with a few exceptions from Elysia and Lindell Audio) are automatically unavailable once the VST3 version of the plugin is installed.
My plugins are not showing up in Studio One

If you are having problems activating your plugins or machine, please follow this Troubleshooting Guide for activation problems (Mac + Win)


Please try the following steps in the listed order and try after each step if it works:

  1. Are you logged into the correct account?

    Please check if you inadvertently created a second Plugin Alliance account that's connected to your Installation Manager. The activation server will report that you don’t have a license if you don’t enter the same login credentials you used when you purchased your license.


  2. Does your DAW run in 64-bit?

    Make sure you are using the 64-bit version of Studio One.
    Our 32-bit legacy installer can be found at this link.

    Please also note that Studio One 4 Artists and Studio One Prime, with a few exceptions, do not support third-party plug-ins.


  3. Fresh Installation

    Please delete the plugins from the following folders and reinstall them.
     

    Mac:
    /Library/Audio/Plug-Ins/

    Windows:
    C:\Program Files\Common Files\VST3\
    C:\Program Files\Steinberg\VstPlugins



  4. Reset Settings


    Go to Help > Open Settings folder. 

    Copy the contents of the folder over to a folder on your desktop. 

    Close Studio One and delete the contents of the settings folder with the exception of the user. license file and the "Extensions" folder. 

    Open S1 and go to Studio One > Preferences to reconfigure your settings if necessary.

    Test to see if the problem is resolved. If it is not, please feel free to copy your settings files back over from the backup that you created.


  5. Fresh Scan

    Sometimes (especially after updating the DAW) it's helpful to move the affected plugins from your AU/VST Folders to an external folder, then restart S1 to rescan all other plugins:

    Go to Studio One > Options > Locations > VST Tab
    Check Scan at startup.
    Click on Reset Blacklist and when prompted click Yes.
    Click OK and restart Studio One

    Quit S1, drag the affected plugins back to your AU Folder and restart S1 to rescan the affected plugins.


  6. Refresh your Licenses

    Please remove the license file from your hard drive. Don’t worry, this won’t cause you to lose an activation, or change your deletion count. It will just force the plugin to check in with our server and then generate a new license file. To find your license file on macOS, just go to the Finder, click on the "Go" menu, click on "Go to folder..." and then paste in this file path, exactly as it appears below:

    ~/Library/Application Support/

    Or if you’re on Windows, go to this file path, where "me" is your Window user name:

    C:\Users\me\AppData\Roaming\

    Either way, look through this directory to find the folder named “Plugin Alliance” and then throw it away. Then try to activate your plugin again.
My Plugins are not showing up in Reaper
If you are having problems activating your plugins in Reaper please follow this Troubleshooting Guide (Mac + Win):

Please try the following steps in the listed order and try after each step if it works:

  1. Are you logged into the correct account?
    Please check if you inadvertently created a second Plugin Alliance account that's connected to your Installation Manager. The activation server will report that you don’t have a license if you don’t enter the same login credentials you used when you purchased your license.

  2. Does your DAW run in 64-bit?
    Please make sure you have installed the 64-bit version of Reaper.
    Our 32-bit legacy installer can be found at this link.

  3. Fresh Install
    Please delete the plugins from the following folders and reinstall them.

    Mac:
    /Library/Audio/Plug-Ins/VST3
    /Library/Audio/Plug-Ins/VST

    Windows:
    C:\Program Files\Common Files\VST3\
    C:\Program Files\Steinberg\VstPlugins


  4. Force Rescan
    Go to Preferences > Plug-ins > VST > VST Plugin Path
    make sure that the above-mentioned path is listed - if not, add it.

    Click on Clear Cache/Re-Scan.

    Restart Reaper

  5. Refresh your Licenses
    Please remove the license file from your hard drive. Don’t worry, this won’t cause you to lose an activation, or change your deletion count. It will just force the plugin to check in with our server and then generate a new license file. To find your license file on macOS, just go to the Finder, click on the "Go" menu, click on "Go to folder..." and then paste in this file path, exactly as it appears below:

    ~/Library/Application Support/

    Or if you’re on Windows, go to this file path, where "me" is your Window user name:

    C:\Users\me\AppData\Roaming\

    Either way, look through this directory to find the folder named “Plugin Alliance” and then throw it away. Then try to activate your plugin again.
My plugins are not showing up in Adobe Premiere
Most DAW's automatically scan for existing plugins upon startup, but Adobe Premiere doesn't appear to work this way. In order to use third-party VST plugins in Adobe Premiere, you actually have to perform a manual rescan for existing plugins. You can do this through the Audio Plug-In Manager.


My plugins are not showing up in Adobe Audition
Please go into this menu in Audition:
Effects -> Audio Plug-in Manager
Then click on the "Scan for plugins" button. Then in the "Filter" search box, type in the first few letters of _____ [PLUGIN NAME] and see if it appears in the list of plugins, and make sure the "Available" checkbox next to it is checked. Then it should be available to use in your sessions.


My Plugins are not showing up in Digital Performer
If your plugins are not showing up in Digital Performer, please follow this Troubleshooting Guide for activation problems (Mac + Win) Please try the following steps in the listed order and try after each step if it works:

  1. Are you logged into the correct account?

    Please check if you inadvertently created a second Plugin Alliance account that's connected to your Installation Manager. The activation server will report that you don’t have a license if you don’t enter the same login credentials you used when you purchased your license.

  2. Reinstall Plugins

    Please delete the plugins from the following folders and reinstall them.

    Mac:
    /Library/Audio/Plug-Ins/

    Windows:
    C:\Program Files\Common Files\VST3\
    C:\Program Files\Steinberg\VstPlugins

  3. 64 bit?

    Please make sure you are using the 64-bit version of Digital Performer.
    Our 32-bit legacy installer can be found at this link.

  4. Reexamine Plugins

    Open Digital Performer and open "Preferences" under the Digital Performer drop-down menu. Select "Audio Plugins" under General. Select the plugins that have been unexamined or that have failed validation and click "reexamine".

    Navigate to ~/Library/Preferences/com.motu.MotuAudioSystem and delete the AU and VST Cache files.
    Next, open Digital Performer. On launch, Digital Performer will re-scan all plugins.

  5. Rescan Plugins


    Mac Users:
    Open any Finder window and click the Go menu. With the menu exposed, hold the Option key and click the Library item that appears in the list. Scroll down to the folder called Preferences, and locate the folder and .plist files named “com.motu.DigitalPerformer,” as well as “com.motu.MotuAudioSystem.” Move these to the desktop, open DP and test the behavior.

    Windows Users:
    Go to C:\Users\Username\AppData (you will need to type this in the file path manually)\Local\MOTU\Digital Performer\Preferences, and delete the contents of the Preferences folder. Then, relaunch DP and test this behavior.
     
My plugins are not showing up in Samplitude
If your plugins are not showing up in Samplitude, please try the following steps in the listed order and try after each step if it works:

  1. Are you logged into the correct account?

    Please check if you inadvertently created a second Plugin Alliance account that's connected to your Installation Manager. The activation server will report that you don’t have a license if you don’t enter the same login credentials you used when you purchased your license.

  2. Reinstall Plugins

    Please delete the plugins from the following folders and reinstall them.

    Windows:
    C:\Program Files\Common Files\VST3\
    C:\Program Files\Steinberg\VstPlugins

  3. 64 bit?

    Please make sure you are using the 64-bit version of Samplitude.
    Our 32-bit legacy installer can be found at this link.

  4. Rescan Plugins


    Navigate to Preferences > Effects > VST 
    Under “VST Plugin Path,” make sure that the above-mentioned path is listed
    Click on the folder icon and select “Re-Scan including failed plugins.”



Where is the Mono Version of my Plugin?
Being able to choose between mono and stereo tracks is a DAW-dependent feature. Our plugins show up with a stereo UI when either input or output is stereo (or both, of course). Some DAWs like Ableton Live and Reaper always use stereo channels internally, and when they contain mono audio files, they are still always routed to a stereo output.

In other hosts like ProTools, Cubase, and Logic where you can select dedicated mono channels, the mono GUI of the plugin will show up on dedicated mono tracks.

There is currently no user-selectable option to switch the GUI to either mono or stereo in our plugins as this depends on the DAW's channel input and output configuration.

Technical Support: Presets

My Presets are missing

There is a rare bug in which the presets don’t get installed as they should.

Before trying the suggestion below, please download and install the latest versions of our plugins to see if all of the presets are now installed.

If you still can’t find the presets, you can download all our Factory presets from the following page:

https://www.plugin-alliance.com/en/downloads/presets.html


Ableton Live users: Plugin Alliance factory presets do not appear when using Audio Units format plugins in Live. Since this issue only affects the Audio Units format, we recommend that Live users use VST instead.

Studio One users: We have discovered an issue with how our presets are recognized by Studio One when a plugin is first installed. If you don’t see any Plugin Alliance factory presets in Studio One, just go to the Browse window, right-click on the plugin name, and select Refresh.


Please note that there are no presets for the bx_limiter.

Where are the presets in Ableton Live 10 Mac
This where to find presets in AU format:




This is where to find presets in VST format:







I can't see the presets in Studio One

All of our presets are installed automatically when you install the plugins themselves. Since our presets are handled by the host and not within the plugin GUI, the reason that you are not seeing the presets is not because they didn't get installed but instead, Studio One is not seeing them.


In order to fix this, right-click and 'refresh' the plugin in the top right corner of the effects section, which should add the presets.


You can also check the Studio One folder in "Program Files" for Windows, or "Applications" for Mac to see if the presets are in there.

Having trouble opening my manually placed presets in ProTools

Please try this: Open one of your plugins and click on the preset settings menu dropdown, which is above the preset picklist dropdown, here:


image


Then select "Save settings as" and a file selector should pop up.  Whatever directory it shows, that's the directory you should use.  You can see the path to that directory by clicking on the dropdown picklist near the top, here:


image

 

Click that and you'll see what directory you should use.


If you continue to have problems, you can also just go to the preset settings menu dropdown, like before, and select "Import settings" and manually load the presets.

Missing presets Cakewalk Sonar
Thank you for contacting support and I am happy to help you.
 
Our presets install by default to the following file directory:
 
Windows:

%USERPROFILE%\AppData\Roaming\VST3 Presets\Plugin Alliance\
%USERPROFILE%\Documents\Pro Tools\Plug-In Settings\

In Cakewalk Sonar, the menu at the top left is not meant to open the third party presets; it's actually a SONAR specific bank that you can make changes and save to.
As an example, I loaded the Lindell TE-100 EQ and used the VST3 menu to load a preset from the file browser. I modified those presets to taste, but instead of saving that and overwriting the preset, you can use SONAR's preset menu on the top left by double-clicking and adding a name, then clicking the save button. Now, each time you see the plugin, you will have quick access via that drop down menu.

If you'd like some additional information on the menus and plugin layouts within SONAR, please contact Cakewalk as their very knowledgable team can better assist you in this particular matter.


Are bx_digital V2 presets compatible with V3? Can I replace V2 with V3 in all my older sessions?
bx_digital V2 and V3 are different plugins with different parameters, so their presets are not compatible. If you have a session populated with bx_digital V2, you will need to keep an installation of V2 on any system in which that session will be opened. If you want to replace V2 completely with V3, you will have to manually replicate your settings on the updated plugin.


SPL Transient Designer preset compatibility with Transient Designer Plus
Transient Designer and Transient Designer Plus are different plugins with different parameters, so their presets are not compatible. If you have a session populated with Transient Designer, you will need to keep an installation of the older version on any system in which that session will be opened. If you want to replace the old version completely with the new, you will have to manually replicate your settings on the updated plugin.


ADPTR Metric A/B reference tracks

Please use the link below to find the 3rd party reference tracks from F9 Audio:  

 
https://www.f9-audio.com/blogs/tutorials/free-f9-mix-reference-pre-master-files?_pos=1&_sid=c84ee58d2&_ss=r


Diezel VH4 - Enhanced Factory Presets.

We have redesigned the factory presets for this plugin. If you have previously installed the Diezel VH4 plugin prior to this update, the presets will not automatically install. If you want to have the new factory presets you first need to delete the old presets from your preset folders and reinstall the Diezel VH4.

Licensing & Activation: iLok

Can I use my old iLok licenses?

If you own old iLok licenses by Brainworx, SPL, Elysia or Vertigo, we have already moved them into our new system, and they will be waiting there for you to activate them.

DSM / Pro Audio DSP: if you own a V1 iLok auth of this plugin it will not be transferred into our system automatically, but we do offer $49 upgrades to the V2 (Plugin Alliance version). Please contact sales support to receive your upgrade voucher.

If you bought your iLok licenses at the original web stores from Brainworx, SPL or Elysia on May 1st, 2011 or later, you qualify for a FREE upgrade to the new Plugin Alliance licenses.
If your licenses were bought before that date we offer you a very fair paid upgrade. Please check your Plugin Alliance account. Single plugin upgrades are $20 each, or upgrade ALL of the Alliance plugins in one account for just $50 (that’s the maximum).

This includes updating bx_control V1, bx_dynEQ V1 and bx_digital V1 to the current, V2 versions.


How do I continue using my old iLok licenses?

If you don’t need 64-bit support or the AAX format, you can go on using the iLok version plugins that you originally purchased.

All old iLok based plugin installers are still available in your account on the Manage Plugins page. They will continue to be available there and you do not need to upgrade your license to our native licensing system if you do not require the newer format versions.

However, please understand that these legacy versions of our plugins are no longer updated and will most likely not work on newer systems.

Can I transfer my old iLok Licenses to other iLok accounts?

Unfortunately no. Since we are not using iLok anymore (since Dec 2011), we cannot operate or agree to iLok transfers. If you want to transfer or sell your older licenses, you need to activate them as Plugin Alliance licenses first, then you can transfer them to a different user account. Please see the dedicated FAQ post for this procedure.

What are the iLok installers for?

We make those old iLok versions available for customers who bought their license years ago and then never upgraded. We stopped supporting the iLok in 2011, so those old versions won't work for current customers.

To download the current version, just go to Manage Registered Plugins and select your plugin and scroll down to the download section.  Please be sure to download the current version, which is listed on the left.

Licensing & Activation: System Requirements

What versions of Windows do you support?

Supported Operating Systems

Windows 11 down to Windows 8 

PC x64-compatible CPU

What versions of mac do you support?
Which formats do your plugins support?

Supported Plugin Formats

AAX DSP, AAX Native, AU, AAX AudioSuite, VST2, VST3

Please consult our system requirements page for more information. However, you can request legacy installers for some of our plugins that have RTAS/TDM format installers.

Please also check the product info page to make sure that the formats you need are supported by the plugin you are looking to purchase.

Which DAWs do you support?

Below is a list of Digital Audio workstations that we use for testing our currently released and unreleased plugins:

  • Pro Tools 12.6 & Higher
  • Apple Logic Pro X
  • Ableton Live 10
  • Steinberg Cubase 9.5+
  • Studio One 4+
  • Universal Audio Luna

While the above DAWs are the ones we test on, we do strive to make our products work in all DAWs that support VST2.4/VST3, AU, and AAX. Please make sure to do a 14-day free trial and check the individual product page before purchasing to make sure that your OS and DAW are supported. 


If you are using another DAW that is not on the list above and are experiencing issues, you can check out our Support Center where you will find articles concerning your issue. If you are not able to find what you are looking for there, you can submit a ticket to our Tech Support team.

Do your plugins work on iOS or will you ever make your amps available for mobile devices?

Unfortunately, we do not currently have plans of doing so but that is not to say that we won't pursue such development plans in the future. Considering that this would be a significant milestone for us, we will certainly announce it through our Newsletter so please be sure to sign up for it if you haven't done so already!


Which plugins have TDM versions available?
Here are all our plugins that have TDM installers available:


bx_boom!

bx_control V2

bx_cleansweep V2

bx_digital V2

bx_dynEQ V2

bx_meter

bx_shredspread

bx_solo

Elysia Alpha Compressor

Elysia mpressor

Maag EQ4

Noveltech Character

Noveltech Vocal Enhancer

SPL Attacker

SPL De-Verb

SPL EQ Rangers Vol. 1

SPL Free Ranger

SPL Mo-Verb

SPL Passeq

SPL Transient Designer

SPL TwinTube

SPL Vitalizer MK2-T


You can access the installers for the plugins above HERE.



Which plugins have RTAS versions available?

Here's a list of all our plugins that supported RTAS:


bx_bassdude

bx_bluechorus 2

bx_boom!

bx_console

bx_control V2

bx_cleansweep V2

bx_digital V2

bx_distorange

bx_dynEQ V2

bx_greenscreamer

bx_hybrid V2

bx_limiter

bx_megadual

bx_megasingle

bx_meter

bx_opto

bx_opto Pedal

bx_refinement

bx_rockrack PRO

bx_saturator V2

bx_shredspread

bx_solo

bx_stereomaker

bx_tuner

bx_XL V2

bx_yellowdrive

Chandler GAV19T

Elysia Alpha Compressor

Elysia mpressor

Elysia Museq

Elysia Niveau Filter

Elysia Nvelope

ENGL E765 Retro

ENGL E646 VS

Lindell 7X-500

Lindell PEX-500

Lindell 6X-500

Lindell ChanellX

Lindell 254E

Maag EQ4

Maag EQ2

Millenia NSEQ-2

Millenia TwinCom

Noveltech Character

Noveltech Vocal Enhancer

Pro Audio DSP DSM V2

SPL Attacker

SPL De-Esser

SPL De-Verb

SPL DrumXchanger

SPL EQ Rangers Vol. 1

SPL Free Ranger

SPL Mo-Verb

SPL Passeq

SPL Transient Designer

SPL TwinTube

SPL Vitalizer MK2-T

VERTIGO VSC-2

VERTIGO VSM-3


You can access the installers for the plugins above HERE.



Do your plugins still support RTAS/TDM?
RTAS and TDM formats have been dropped from all current installers as of January 29, 2015. For older plugins that supported these formats in the past, you can contact tech support for a download link to the appropriate installers.


Are your plugins compatible with Apple Silicon / M1 devices?

Yes, most of our plugins are compatible with the M1 chipped devices.

macOS 12 down to macOS 10.11

Mac

Intel, or Apple Silicon (except for AAX) architecture

Pro Tools, is not yet officially qualified for Apple Silicon devices, however, we have tested our plugins to also work via the Rosetta-2 layer with:


Simply use the Installation Manager to download and (re-) install the products to update and benefit from the improvements.


For more compatibility information please visit our News Page.